OUR RETURNS POLICY

We want your complete satisfaction with everything we do and supply. Generally speaking all sales are final.

However if one of your items is damaged or broken upon arrival, please contact us within 48 hours of delivery with an email in which you are able to provide a photo of the damaged product. You will have the option of having a credit with Thirsty Merchants for a future purchase, or you may request to have a replacement item sent to you, pending that item is still in stock. 

If an order is placed incorrectly, is the wrong size or you need to make a change and you have a Ding dong! moment, we realise mistakes happen! So contact us ASAP. We cannot guarantee that we will be able to change the order, exchange and/or refund, but we will do our best to meet your complete satisfaction. 

Sorry but all international sales are final but please drop us a line as per the above and we'll see what we can do. You might have to pick up the delivery costs but again we'll do our best to make it right. TM are not responsible for lost or unreceived items on international shipments.

SO WHAT’S ALL THIS PRINT LINGO?

Screen Printing

TM uses advanced screen printing techniques. Our basic spot colour screen prints are crisp and our Pantone colour matches are excellent. We sometimes use a specialised under base technique that creates vivid, sharp, tightly registered imprints on coloured garments, but we'll let you know if this applies to your particular design (this is for T-shirts & apparel and does not apply to our glassware products). 

(4-colour process or simulated process) imprints, we have you covered for garment screen printing. Note: Screen Printing will be used for orders of 25 garments or more in most cases and this is obviously more cost effective the more you add. We also offer a screen holding of up to 6 months on large orders so you can avoid any artwork setup fees on your next order within 6 months. 


Direct to Garment (Digital or DTG)

TM digital printing processes have been developed specifically to address quality, efficiency and cost, using the latest in printing technology to deliver cutting edge digital printing options. Our advanced print-on-demand technology provides what you want when you want it. Perfect for short runs of full colour designs because there are no screens required since we digitally print directly on the shirts. Digital printing is the future of printing utilising highly specialised ink jet printers to produce high resolution images with a softhand.  While it does not replace screen printing, particularly runs of 50 or more, it is an excellent option. Note: Digital Printing will be used for orders LESS than 25 garments in most cases.


Embroidery

TM has hundreds of thread colours to choose from and a variety of specialty threads. Our embroidery capabilities allow us to employ the latest embroidery techniques including puff embroidery, twill and felt and 270-degree cap embroidery which allows a hat to be embroidered with front and side logos in one operation.

QUALITY ARTWORK:
Digital format - must include the following:

AI or EPS (Adobe Illustrator)
Vector line art, saved as either .AI, PDF or EPS format*
Please include fonts when submitting art or save all type to outlines where fonts are not available.
Include an additional PDF, JPG of the art so that the designers can compare the EPS files to the PDF. This is to ensure there have been no problems opening the files.
Email all artwork to: artwork@thirstymerchants.com.au

ARTWORK REQUIREMENTS FOR OUR GROWLERS & SQUEALERS 

A minimum type of height 2.5mm (10 pt text).
A minimum line thickness of .15mm/.369 point to ensure printability.
Please include Spot or PMS colours (Pantone Matching System®).
Most of our clients use white ink as it looks great on our Amber Bottles, please shown artwork as Black (so we can see it) but indicate the colour in the box provided.
* Where necessary, we may work with high resolution TIFF or JPEG files (300dpi or higher), links must be included.

Your TM Graphic Designer will discuss with you the use of any continuous tone images after review of your art.

Print ready artwork is defined as black and white colour separated positive image with clean sharp lines that does not require any alterations. Photocopies, faxed sketches or other low resolution files are not considered print ready and may be subject to an art charge. TM reserves the right to reject any art that is not considered Print Ready. Art will be charged at an hourly rate of $60.00(hr) and we also offer a design service if you need to design from scratch. Art will be quoted before production begins. If not specified on the purchase order, art size and placement will be at the discretion of the Art Department. Electronic Artwork can be provided via email (under 10MB) of via electronic transfer (Dropbox etc). Files must be vector format with all fonts converted to outlines/curves. Bitmap files will require an art charge. Emails must specify distributor name and purchase order number.